Terms & Conditions

Last updated: 24 August 2026

Please read these Website Terms & Conditions carefully before using this website.

1. About us

This website is operated by BPG Gracechurch Limited, a private limited company registered in England and Wales under company number 14261803, whose registered office is at 33 Sackville Street, London, England, W1S 3EB.

The website provides information about The Gracechurch Centre, Sutton Coldfield.

2. Using this website

By accessing or using this website, you agree to these Terms & Conditions.

If you do not agree with these terms, you should not use the website.

We may amend these terms from time to time. Any updated version will take effect when it is published on the website.

3. Website information

We take reasonable care to ensure that information published on the website is accurate and up to date. However, information may change without notice.

This includes information relating to:

• centre and store opening hours;
• retailers and services;
• parking charges and opening hours;
• events, promotions and competitions;
• accessibility facilities;
• travel and transport information; and
• offers provided by individual retailers.

Individual retailer opening times, prices, availability and terms may differ from information shown on this website. Where information is particularly important to your visit, you should check with the relevant retailer or service provider before travelling.

4. Availability of the website

We aim to keep the website available and operating correctly, but we do not guarantee that it will always be available, uninterrupted or free from errors.

We may suspend, withdraw, change or restrict all or part of the website where reasonably necessary, including for maintenance, security or technical reasons.

5. Intellectual property

Unless otherwise stated, the content of this website, including text, photographs, graphics, logos, branding, design and other materials, is owned by or licensed to BPG Gracechurch Limited.

You may view, download or print reasonable extracts for your own personal and non-commercial use.

You must not reproduce, republish, distribute, modify, commercially exploit or otherwise use website content without our prior written permission, except where permitted by law.

Third-party trade marks and branding remain the property of their respective owners.

6. Acceptable use

You must not misuse this website.

In particular, you must not:

• knowingly introduce viruses, malware or other harmful material;
• attempt to gain unauthorised access to the website, its server or connected systems;
• interfere with the normal operation or security of the website;
• use automated tools to scrape or extract website content in a way that materially affects the website;
• impersonate another person;
• submit unlawful, abusive, threatening or misleading material; or
• use the website for an unlawful purpose.

We may restrict access where we reasonably believe the website is being misused.

7. AI chatbot

The website may provide an AI-powered chatbot to help visitors find information about The Gracechurch Centre.

Responses generated by the chatbot are intended as general guidance only and may not always be complete, current or accurate.

For important information concerning matters such as opening hours, accessibility arrangements, parking, safety or specific retailer services, visitors should check the relevant website page or contact The Gracechurch Centre or the relevant retailer directly.

You should not provide highly sensitive, confidential or unnecessary personal information when using the chatbot.

Information about how personal data submitted through the chatbot is handled is provided in our Privacy Policy.

8. Third-party websites and services

This website may contain links to websites and services operated by third parties, including retailers, transport providers, mapping services and social media platforms.

We do not control third-party websites and are not responsible for their content, availability, security or privacy practices.

A link from our website does not necessarily mean that we endorse the third-party website, organisation, product or service.

Third-party websites and services are subject to their own terms and privacy policies.

9. Events, promotions and competitions

From time to time, we may advertise events, promotions, competitions or other activities.

Additional terms may apply to individual promotions, competitions or events. Where this is the case, those specific terms will be made available separately and will apply in addition to these Website Terms & Conditions.

10. Liability

Nothing in these terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation.

We are responsible for losses that are a foreseeable result of our breach of these terms or our failure to use reasonable care and skill.

We are not responsible for losses that were not reasonably foreseeable.

Where you use this website as a consumer, we are not responsible for business losses, including loss of profits, revenue, business opportunity or business interruption.

We are not responsible for the acts, omissions, goods, services or websites of independent retailers or other third parties.

Your statutory rights are not affected.

11. Privacy and cookies

Our collection and use of personal information is explained in our Privacy Policy.

The website may also use cookies and similar technologies. Information about these technologies and the choices available to you is set out in our Privacy Policy and the website's cookie preference controls.

Where required, non-essential cookies and similar technologies will only be used after you have provided your consent.

You can change your cookie preferences through the website's cookie controls where available.

12. Security

Although we use reasonable measures to protect the website, no website or internet transmission can be guaranteed to be completely secure.

You are responsible for using appropriate security measures on your own device and internet connection.

13. Governing law

These terms are governed by the laws of England and Wales.

If you are a consumer resident elsewhere in the United Kingdom, you will also benefit from any mandatory protections provided by the laws of the country in which you live and may be entitled to bring proceedings in your local courts.

14. Contact us

Questions concerning these Terms & Conditions can be sent to: